Are you wondering how to contact Hermes about your parcel? Look no further! In this article, we will guide you through the different ways to get in touch with Hermes customer service and track your parcel’s delivery.
Tracking Your Parcel
One of the easiest ways to track your parcel is by using the Hermes tracking service. You will need your tracking number, which can be found on your confirmation email or receipt. Simply enter the tracking number on the Hermes website, and you’ll be able to see the status of your delivery.
Contacting Hermes Customer Service
If you have any issues with your delivery or need further assistance, there are several ways to contact Hermes customer service:
- Phone: You can call their customer service team at 0330 333 6556. They are available from Monday to Saturday, between 8 am and 8 pm.
- Email: You can email them at hermessupport@myhermes.co.uk
- Social Media: You can reach out to Hermes via their social media channels such as Twitter and Facebook. Their team is quite responsive on social media, so it’s a great option if you need a quick response.
- Hermes Chatbot: Another way to get in touch with their customer service team is through their chatbot. You can access it on their website by clicking “Contact Us” at the bottom right corner of the page.
What Information Do You Need To Provide?
When contacting Hermes customer service, make sure you have all relevant information ready, such as:
- Your tracking number
- Your full name and address
- The name and address of the recipient (if different from yours)
- The delivery date and time (if available)
- A description of the item being delivered
- Any additional information that may help them resolve your issue.
Conclusion
In conclusion, contacting Hermes about your parcel is easy. You can track your parcel online or get in touch with their customer service team via phone, email, social media, or chatbot. Make sure you have all the relevant information ready when contacting them for a quicker resolution.
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