If you’re waiting for a package from Hermes and it hasn’t arrived yet, don’t panic! There are several ways to contact Hermes about a missing parcel, and in this article, we’ll guide you through the process step-by-step.
Firstly, it’s important to note that Hermes offers different levels of delivery services. Some services come with tracking information, while others do not.
If your package was sent without tracking information, it might be difficult to locate the item once it goes missing. However, if your package was sent with tracking information and hasn’t arrived yet, here are the steps you can take:
Step 1: Check your tracking information
The first thing you should do is check your tracking information. You can do this by logging into your account on the Hermes website or app.
If you don’t have an account, you can still track your package using the tracking number provided by the sender. Once you’ve accessed your tracking information, check to see if there are any updates on the whereabouts of your package.
Step 2: Contact the sender
If there haven’t been any updates on your tracking information for a few days or more, contact the sender of the package. They may have additional information about the status of your item and can help determine what steps to take next.
Step 3: Contact Hermes customer service
If contacting the sender doesn’t provide any helpful information or they’re unable to assist further, it’s time to contact Hermes customer service directly. You can do this by calling their customer service line at 0330 333 6556 or by emailing them at hermessupport@myhermes.co.uk.
When contacting Hermes customer service, make sure to have all relevant details about your missing parcel ready. This includes your tracking number (if applicable), delivery address, and any other relevant details about the missing item. Be prepared to provide a detailed description of the package and its contents, as this will help Hermes locate the item more quickly.
Step 4: Follow up
After contacting Hermes customer service, it’s important to follow up regularly until your missing parcel is located. Keep track of any reference numbers or case numbers that are assigned during your communication with Hermes, and use these to reference your case when following up.
Additionally, if you have any updates about the status of your missing parcel (such as if it’s been found or if there are any additional delays), make sure to communicate this to Hermes as well.
In conclusion, while it can be frustrating when a package goes missing, there are steps you can take to locate it. By checking your tracking information, contacting the sender, and reaching out to Hermes customer service directly, you can increase your chances of locating your missing parcel quickly. Remember to stay calm and patient throughout the process, and don’t hesitate to follow up regularly until your package is found.
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