Why Can I Not Track My Hermes Parcel?

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Are you having trouble tracking your Hermes parcel? Don’t worry, you’re not alone.

There can be a number of reasons why you might not be able to track your parcel. Here are some common issues and solutions to help you get on the right track.

No Tracking Number

The most common reason why you can’t track your Hermes parcel is that you don’t have a tracking number. The tracking number is an essential piece of information that allows you to follow your package throughout its journey from the sender to the receiver. If you didn’t receive a tracking number from the sender, contact them and ask for it.

Incorrect Tracking Number

Another reason why you might not be able to track your Hermes parcel is that the tracking number is incorrect. Double-check the tracking number provided by the sender and make sure it’s entered correctly on the Hermes website or app. Sometimes, just one wrong digit can make all the difference.

Delayed System Update

Hermes’ online tracking system isn’t always updated in real-time, so there may be a delay in seeing updates about your parcel’s location or delivery status. This delay could be due to various reasons such as technical glitches or system maintenance.

Delivery Attempt Failure

If Hermes attempted delivery but was unable to deliver your parcel, they may have left a card with instructions on how to reschedule delivery or collect it from a local depot. In this case, tracking information may not be updated until after a new delivery attempt has been made or the package has been collected.

Lost Parcel

In rare cases, parcels can get lost in transit. If it’s been more than five working days since your parcel was dispatched and there hasn’t been any update on its location, contact Hermes customer service for assistance.

  • Contact Details: You can contact Hermes customer service by phone, email, or social media. Make sure you have your tracking number handy when contacting them.
  • Online Chat: You can also use the online chat feature on the Hermes website to speak with a representative.
  • Twitter: If you prefer social media, you can tweet at Hermes’ official Twitter account (@Hermesparcels) for help.

In Conclusion

In summary, if you’re having trouble tracking your Hermes parcel, make sure you have the correct tracking number and that it’s entered correctly. Keep in mind that there may be a delay in updates due to technical issues or delivery attempts.

If all else fails, contact Hermes customer service for assistance. With these tips in mind, you’ll be able to track your parcel with ease.

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