Versace is a brand that is synonymous with luxury and style. Their products are known for their impeccable quality and design.
However, sometimes a product may not meet your expectations or may not fit you perfectly. In such cases, it’s essential to know the return policy of the brand. So, what’s Versace Return Policy?
Return Eligibility
To be eligible for a return, the product must be unused, unworn, and in its original packaging with all tags attached. The return must be initiated within 14 days from the date of delivery. Products that are marked as Final Sale cannot be returned or exchanged.
Return Process
To initiate a return, customers can fill out the online Return Form available on the Versace website. Once the form is submitted, you will receive an email with instructions on how to proceed with the return process.
Customers can then ship their products back to Versace using a carrier of their choice. The cost of shipping will be borne by the customer unless there was an error in the shipment or if the product was defective.
Refund Process
Once Versace receives your returned product and confirms that it meets their return policy criteria, they will initiate a refund to your original method of payment within 14 business days.
It’s essential to note that if you have made your purchase using multiple payment methods like credit card and gift card, Versace will first refund the amount paid using gift cards before initiating a refund for any remaining balance.
Exchange Policy
Versace does not offer direct exchanges for products purchased online. Instead, customers must follow the return process mentioned above and place a new order for an exchange item.
In conclusion,
Versace’s return policy is straightforward and customer-friendly. They accept returns within 14 days from delivery if the product is unused, unworn, and in its original packaging.
Customers can initiate a return by filling out the online Return Form, and once the product is received and verified, a refund will be processed within 14 business days. It’s important to note that Versace does not offer direct exchanges for online purchases.