If you have ever had to deal with a delivery from Hermes, you might know how frustrating it can be to speak to a human representative. It often feels like navigating through a maze of automated messages and options, only to end up back at the beginning.
However, there are ways to get in touch with a real person at Hermes customer service. In this article, we will discuss some tips and tricks on how to speak to a human at Hermes.
1. Use the Online Chat Feature
One of the easiest ways to speak to a representative from Hermes is by using their online chat feature.
You can find this feature on their website under the “Help & FAQs” section. Once you click on the chat feature, you will be connected with a customer service representative who can assist you with your query.
2. Call the Customer Service Number
Another way to speak with a human at Hermes is by calling their customer service number.
The number for their UK-based customer service team is 0330 808 5456 (standard call rates apply). If you are calling from outside of the UK, you can find the relevant number on their website under “Contact Us.”
3. Use Social Media
Hermes also has active social media accounts that you can use to get in touch with them.
You can tweet or direct message them on Twitter (@Hermesparcels) or send them a message on Facebook (@Hermesparcels). They generally respond quickly on social media and can help resolve any issues that you may have.
4. Email Support
If none of the above options work for you, try emailing Hermes support team directly at hermessupport@myhermes.co.uk. Make sure your email includes as much detail about your issue as possible so that they can assist you efficiently.
Conclusion
While it can be challenging to speak to a human at Hermes, there are several options available. You can use the online chat feature, call their customer service number, message them on social media, or email their support team directly. Remember to provide as much detail about your issue as possible to ensure that the representative can assist you efficiently.
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