If you’re expecting a package from Hermes and it hasn’t arrived yet, don’t panic. There are a few steps you can take to report a missing parcel and hopefully get it resolved quickly.
Step 1: Check Your Tracking Information
The first thing you should do is check your tracking information. This will give you an idea of where your package is and whether it’s been delivered or not. You can find your tracking information on the Hermes website or through your delivery confirmation email.
If your tracking information says that the package has been delivered but you haven’t received it, don’t worry just yet. Sometimes packages are marked as delivered before they actually arrive. Give it another day or two to see if it shows up.
Step 2: Contact Hermes
If your package hasn’t arrived after a few days and your tracking information hasn’t been updated, it’s time to contact Hermes. You can do this by phone, email, or online chat.
When you contact them, be sure to have your tracking number and any other relevant information handy. Explain that your package is missing and ask them what the next steps are.
Phone:
You can call Hermes customer service at 0330 333 6556 between 8am-8pm Monday-Friday and between 8am-6pm on Saturdays.
Email:
You can also email their customer service team at hermessupport@myhermes.co.uk
Online Chat:
To use their online chat feature, go to the Hermes website and click on “Contact Us” in the footer. From there, select “Live Chat”.
Step 3: Fill Out a Claim Form
If Hermes is unable to locate your missing parcel after a certain amount of time, they will ask you to fill out a claim form. This form will ask for details about the package and its contents, as well as any supporting documentation you may have (such as a receipt or proof of purchase).
Once you’ve filled out the claim form, Hermes will review it and let you know if they’re able to offer any compensation for your missing package. Keep in mind that this process can take several weeks.
Conclusion
While it’s frustrating to have a missing package, following these steps can help you get it resolved quickly. Remember to check your tracking information first, contact Hermes if necessary, and fill out a claim form if your package still hasn’t arrived. With a little patience and persistence, you’ll hopefully be reunited with your missing parcel soon.
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