How Do I Live Chat With Hermes?

If you’re looking to get in touch with Hermes customer service, using their live chat feature can be a convenient and efficient option. With live chat, you can quickly get your questions answered or issues resolved without having to wait on hold or navigate through automated phone menus. Here’s how you can start a live chat with Hermes:

Step 1: Visit the Hermes website
The first step is to go to the Hermes website. You can do this by typing “Hermes” into your search engine and clicking on the official Hermes website.

Step 2: Navigate to the Contact Us page
Once you’re on the Hermes website, look for a link that says “Contact Us.” This is usually located in the footer of the homepage or in a menu at the top of the page.

Step 3: Choose live chat as your contact method
On the Contact Us page, you’ll see a variety of ways to get in touch with Hermes customer service. Look for an option that says “Live Chat” and click on it.

Step 4: Provide your information

Before you can start chatting with a representative, you’ll need to provide some basic information about yourself and your issue. This may include your name, email address, order number, or tracking number.

Step 5: Start chatting

Once you’ve provided your information, you should be connected with a customer service representative who will assist you with your issue. You can use the chat box to ask questions or explain your problem.

  • Be clear and concise when explaining your issue.
  • Provide any relevant details or order numbers.
  • Be polite and respectful when communicating with the representative.
  • If necessary, take notes during the conversation so that you have a record of what was discussed.


Using live chat to contact Hermes customer service can be a quick and easy way to get your questions or issues resolved. By following these steps and communicating clearly with the representative, you should be able to get the assistance you need in a timely manner.