How Can I Speak to a Real Person at Hermes?

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Are you tired of dealing with automated systems and wish to speak to a real person at Hermes? You’re not alone!

Many of us prefer the human touch when it comes to customer service, especially when we have queries or issues that require immediate attention. In this article, we’ll guide you through the different ways you can get in touch with a real person at Hermes.

1. Contacting Hermes Customer Service

If you need assistance with your Hermes delivery or have any other queries, the first point of contact should be their customer service team. You can reach them through various channels:

Phone:

You can call the Hermes customer service team on 0330 333 6556. The lines are open from 8 am to 8 pm on weekdays and from 8 am to 6 pm on Saturdays.

Email:

You can also send an email to support@hermes-europe.co.uk and expect a response within 24 hours.

Social Media:

If you prefer social media, you can drop a message to Hermes’ official Facebook or Twitter page. Their social media team is quite active and usually responds within a few hours.

2. Using the Hermes ParcelShop Locator

If you have a query regarding your parcel delivery and wish to speak to someone in person, using the ParcelShop locator can be quite helpful.

It will provide you with the details of your nearest ParcelShop along with its address and opening hours. You can then visit the shop and speak to an agent regarding your query.

3. Utilizing the Automated Helpline

If none of the above options work for you, there’s still one more way to speak to someone at Hermes.

The automated helpline is available 24/7 and can provide you with basic information about your parcel. Dial 0330 808 5456, enter your tracking number when prompted, and follow the instructions to speak to an agent.

Conclusion

Getting in touch with a real person at Hermes may seem challenging, but there are multiple ways to do so. Whether you prefer calling, emailing, or visiting a ParcelShop, Hermes provides its customers with various options to ensure their queries are resolved promptly and efficiently.

  • Phone: 0330 333 6556
  • Email: support@hermes-europe.uk
  • Social Media: Facebook or Twitter page

If you need in-person assistance, utilize the ParcelShop locator or the automated helpline for basic information.

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