Product design and service design are two terms that are often confused with one another, but there are several key differences between them. Product design focuses on the physical aspects of a product, such as its shape, functionality, durability and aesthetics. Service design, on the other hand, is focused on how a customer interacts with a company or organization in order to access or use products or services.
Product designers create tangible objects that can be used by customers. This could include anything from a new phone to an electronic appliance.
They take into consideration customer needs and preferences when designing their products, making sure that they are both functional and aesthetically pleasing. Product designers also ensure that their products meet safety standards and other legal requirements before they are released to the public.
Service designers focus more on how customers interact with a company or organization rather than the physical aspects of products. They look at how customers access services, what their experience is like when using them and how they can improve it in order to create more efficient and enjoyable experiences for customers. Service designers take into account customer feedback when creating services in order to make sure that they meet customer expectations and needs.
The main difference between product design and service design is that product design focuses on the physical aspects of a product while service design focuses on how customers interact with a company or organization.
In conclusion, product design is concerned with creating tangible objects that can be used by customers while service design looks at how customers access services and what their experience is like when using them. Both disciplines require an understanding of customer needs in order to create effective products or services. By taking into account both product design and service design principles, companies can create user-friendly products and services that meet customer needs and expectations.