Why Do Hermes Lost So Many Parcels?

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Have you ever ordered a package from Hermes and it never arrived? You’re not alone.

Hermes has been known to lose parcels at an alarming rate, leaving customers frustrated and dissatisfied with their services. But why does this happen? Let’s take a closer look.

Volume of Parcels

One reason for Hermes’ high rate of lost parcels is the sheer volume of packages they handle daily. With the rise of e-commerce, more and more people are shopping online, leading to an increase in parcel deliveries.

In 2020 alone, Hermes delivered over 630 million parcels in the UK, which is a staggering number. Handling such a large volume of packages can lead to errors and mishandling, ultimately resulting in lost parcels.

Lack of Accountability

Another reason for Hermes’ lost parcels is the lack of accountability within their delivery network. Unlike other courier services that employ their drivers directly, Hermes operates on a self-employed model where drivers are contracted by third-party companies.

This means that drivers don’t have the same level of training or oversight as those who work for other courier services. As a result, there’s less accountability when things go wrong, leading to lost packages.

Poor Tracking System

Hermes also has a reputation for having a poor tracking system compared to other courier services. Customers often complain about inaccurate or incomplete tracking information, making it difficult to locate missing packages or determine what went wrong during delivery. This lack of transparency can lead to frustration and mistrust among customers.

Overworked Staff

Finally, Hermes’ staff can become overworked during peak delivery periods like Christmas or Black Friday sales events. The high volume of packages combined with tight deadlines can cause employees to rush through deliveries or make mistakes while handling packages. This can ultimately lead to lost or damaged parcels.

Conclusion

In summary, Hermes’ high rate of lost parcels can be attributed to several factors, including the sheer volume of packages they handle, the lack of accountability within their delivery network, poor tracking systems, and overworked staff. While it’s important to hold Hermes accountable for their mistakes, it’s also important to recognize that the rise of e-commerce has put unprecedented pressure on courier services to keep up with demand. As online shopping continues to grow in popularity, it’s crucial for courier services like Hermes to take steps to improve their delivery processes and reduce the number of lost parcels.

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