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Have you ever ordered something from Hermes, only to receive a notification that your parcel has been lost? If so, you’re not alone.
Hermes, one of the largest delivery companies in the UK, has faced criticism for its high rate of lost parcels. In this article, we’ll explore some of the reasons why Hermes lose so many parcels and what you can do to prevent it from happening to you.
Delivery volume
Hermes delivers millions of parcels every day. While this is a testament to their efficiency and popularity, it also means that there are more opportunities for things to go wrong.
The more parcels that are handled by a delivery company, the higher the chance that some of them will be misdirected or misplaced. This is especially true during peak times such as holidays or sales events when the volume of orders increases dramatically.
Human error
Another common reason why Hermes lose parcels is human error. Despite advances in automation and tracking technology, delivering parcels still involves people at various stages of the process.
From sorting centers to delivery drivers, there are many points where mistakes can occur. For example, a parcel may be scanned incorrectly at a depot or loaded onto the wrong van due to similar addresses or labels.
Limited tracking options
Hermes offers different levels of tracking for their deliveries, but some customers have reported that their tracking information is not always accurate or up-to-date. This can make it difficult to know where your parcel is and when it will arrive.
In some cases, parcels may appear as “delivered” on the tracking page even though they haven’t been received by the intended recipient. This can be frustrating and confusing for both customers and sellers who rely on timely deliveries.
Inadequate compensation
When a parcel is lost or damaged, Hermes offers compensation to the sender or recipient. However, some customers feel that the amount of compensation is inadequate compared to the value of the item or the inconvenience caused.
Additionally, claiming compensation can be a lengthy and bureaucratic process that requires detailed documentation and evidence. This can discourage some customers from pursuing it, especially if the item was not insured.
What can you do?
If you’re worried about your parcel getting lost with Hermes, there are several things you can do to minimize the risk:
- Choose a higher level of tracking that includes real-time updates and proof of delivery.
- Make sure your address and contact information are correct and complete.
- Package your item securely and label it clearly with both sender and recipient details.
- Avoid sending fragile or valuable items unless they are insured for their full value.
- Contact Hermes customer service promptly if you suspect your parcel is lost or delayed.
Conclusion
In conclusion, there are several reasons why Hermes lose so many parcels, including high delivery volume, human error, limited tracking options, and inadequate compensation. While these factors may be frustrating for customers who rely on timely deliveries, there are steps that can be taken to reduce the risk of losing parcels. By choosing a higher level of tracking, providing accurate information, packaging items carefully, insuring valuable goods, and contacting customer service promptly when needed, you can help ensure that your parcels arrive safely with Hermes or any other delivery company.