When it comes to delivery services, there are a few big names that come to mind. Among them are Yodel and Hermes.
However, when it comes to their reputations, there seems to be a lot of negativity surrounding both companies. So who is worse – Yodel or Hermes? Let’s take a closer look.
The Case Against Yodel
Yodel has been the subject of numerous complaints from customers over the years. Perhaps the biggest issue with Yodel is their delivery times.
Many customers have reported that their packages have been delayed or not delivered at all. This can be incredibly frustrating, especially if you’re waiting on an important item.
Another common complaint against Yodel is their customer service. Many customers have reported that they’ve had trouble getting in touch with the company, and when they do manage to get through, they’re often met with unhelpful representatives.
The Case Against Hermes
Hermes also has its fair share of negative reviews from customers. One of the biggest issues with Hermes is their delivery times as well. Customers have reported that packages are often delayed or lost altogether.
Another issue with Hermes is their courier service. Many customers have reported that couriers don’t always follow instructions for leaving packages in safe places or with neighbors, which can lead to packages being stolen or lost.
Comparing the Two
When it comes down to it, both Yodel and Hermes seem to have similar issues – namely problems with delivery times and customer service. However, there are some differences between the two companies.
Yodel has been around longer than Hermes and has had more time to build up a reputation (good or bad). They also deliver for some high-profile retailers like Amazon and Argos.
On the other hand, Hermes has been investing in new technology like self-driving delivery robots and parcel lockers in an attempt to improve their service. They also offer a premium delivery service called Hermes Play, which allows customers to track their delivery in real-time and choose a specific delivery time.
Conclusion
So who is worse – Yodel or Hermes? It’s hard to say for sure. Both companies have had their fair share of negative reviews from customers and both seem to have similar issues with delivery times and customer service.
However, it’s worth noting that Hermes seems to be making more of an effort to improve their service with new technology and premium delivery options. That being said, it’s always best to do your own research before choosing a delivery company – read reviews, check prices, and make an informed decision based on your own needs and preferences.