When it comes to courier services in the UK, two companies that often come up in discussions are Yodel and Hermes. Both have a reputation for poor service, lost packages, and damaged goods.
But which one is worse? Let’s take a closer look.
Delivery Times
When it comes to delivery times, both Yodel and Hermes have been known to miss their estimated delivery dates. However, Yodel has a higher percentage of missed deliveries than Hermes. According to a survey conducted by Which?, Yodel had a 71% satisfaction rate for delivery times while Hermes had a slightly better 74% satisfaction rate.
Pricing
In terms of pricing, both companies offer similar rates for their services. However, Yodel does offer some cheaper options for certain types of deliveries. That being said, the lower price may not be worth it if your package doesn’t arrive on time or is damaged during transit.
Customer Service
This is where both companies really fall short. Customers have reported long wait times on the phone and unhelpful responses from customer service representatives for both Yodel and Hermes. However, Yodel has received more negative reviews than Hermes on sites like Trustpilot and Google Reviews.
Lost Packages
Unfortunately, both Yodel and Hermes have a reputation for losing packages. However, according to the same Which? survey mentioned earlier, Yodel had a 53% satisfaction rate when it came to dealing with lost packages while Hermes had a slightly better 55% satisfaction rate.
Damaged Goods
Both companies have also been known to deliver packages with damage caused during transit. However, again according to the Which? survey, Hermes had a slightly better satisfaction rate (65%) compared to Yodel’s 60%.
Conclusion
Based on the information available, it seems that both Yodel and Hermes have their fair share of issues when it comes to courier services. However, Yodel appears to have more negative reviews overall, particularly in terms of missed deliveries and customer service.
Ultimately, it’s up to the individual to decide which company they want to use for their deliveries. It may be worth considering alternative options or paying a bit more for a more reliable service.
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