Losing a parcel can be a frustrating experience, especially when it contains valuable items. If you are using Hermes delivery services and your parcel gets lost, what happens next? In this article, we will explore the steps to take and what you can expect in the event of a lost Hermes parcel.
Step 1: Check Your Tracking Details
The first thing to do if your Hermes parcel is lost is to check your tracking details. The tracking number provided by Hermes allows you to track your parcel’s progress from the moment it is picked up from the sender until it is delivered. If the tracking information shows that the parcel has been delivered, but you have not received it, contact the recipient of the package to confirm if they have received it.
Step 2: Contact Hermes Customer Service
If you cannot locate your package after checking the tracking information, reach out to Hermes customer service immediately. You can contact them via phone, email or social media. Make sure that you have all necessary details such as your tracking number and any other relevant information about your package before reaching out.
Hermes Phone Support:
Phone: 0330 333 6556
Opening Hours: Monday – Friday: 8 am – 8 pm; Saturday: 8 am – 6 pm; Sunday: Closed
Hermes Email Support:
Email: hermessupport@myhermes.co.uk
Response Time: Within 24 hours
Hermes Social Media Support:
You can also reach out to Hermes customer service on their social media platforms such as Twitter and Facebook Messenger.
Step 3: Initiate a Claim
After contacting customer service and providing all necessary information about your lost parcel, Hermes will initiate an investigation into your claim. This process can take up to 14 days to complete. During this time, Hermes will make every effort to locate your missing package.
If the parcel cannot be found, Hermes may offer compensation for the value of the lost items. The amount of compensation offered will depend on the value of the items and whether you purchased additional insurance for your package.
Preventing Lost Parcels
While losing a parcel can be frustrating, there are steps you can take to prevent it from happening in the first place. Here are a few tips:
- Double-check that you have entered the correct delivery address when placing an order.
- Ensure that someone is available to receive the parcel on the delivery day.
- Use Hermes’ ‘SafePlace’ service which allows you to designate a safe location where your package can be left if you’re not home.
- Purchase additional insurance coverage for valuable items.
The Bottom Line
Losing a parcel is an unfortunate situation that nobody wants to experience. However, by taking preventative measures and knowing what steps to take if a package does go missing, you can minimize the risk and ensure that any issues are resolved as quickly as possible. Remember to always check your tracking information and contact customer service immediately if there are any concerns with your delivery.