What Happens if My Hermes Parcel Is Not Delivered?

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Have you ever experienced the frustration of waiting for a parcel delivery that never arrived? If you have, then you know how disappointing and inconvenient it can be. In this article, we will discuss what happens if your Hermes parcel is not delivered.

What to do if your Hermes parcel is not delivered?

If your Hermes parcel is not delivered, the first step is to check the tracking information. You can do this by logging in to your account on the Hermes website or using the tracking number provided to you by the sender. The tracking information will tell you where your parcel currently is and its status.

If the tracking information indicates that your parcel has been delivered but you have not received it, there are a few things you can do. First, check with your neighbors or anyone else who may have accepted the delivery on your behalf. If this does not yield any results, contact Hermes customer service as soon as possible.

How to contact Hermes customer service?

Hermes customer service can be contacted through their website or by phone. You can find their contact details on their website under the “Help & Contact” section. When contacting them, make sure to have your tracking number and other relevant details ready.

  • If your parcel has been lost or stolen:
    • Contact Hermes customer service immediately and provide them with all relevant details such as the tracking number and delivery address.
    • Hermes will launch an investigation into the matter and try to locate your parcel.
    • If they are unable to locate it, they will reimburse you for its value up to a certain limit (depending on the type of service used).
  • If there was an attempted delivery but no card was left:
    • Contact Hermes customer service and inform them of the situation.
    • They will arrange for a redelivery or collection from a local Hermes ParcelShop.
  • If the parcel was delivered to the wrong address:
    • Contact Hermes customer service and provide them with all relevant details such as the tracking number and delivery address.
    • Hermes will launch an investigation into the matter and retrieve your parcel if possible.
    • If they are unable to retrieve it, they will reimburse you for its value up to a certain limit (depending on the type of service used).

Conclusion

In summary, if your Hermes parcel is not delivered, the first step is to check the tracking information. If it indicates that your parcel has been lost or stolen, contact Hermes customer service immediately.

They will launch an investigation into the matter and try to locate your parcel. If it was delivered to the wrong address or there was an attempted delivery but no card was left, contact Hermes customer service and they will arrange for a redelivery or collection from a local Hermes ParcelShop. Remember to always keep your tracking number and other relevant details handy when contacting Hermes customer service.

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