What Happens if My Hermes Parcel Cannot Be Delivered?

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If you have ever sent or received a parcel through Hermes, you may know that the delivery process can sometimes be unpredictable. Even though Hermes is known for its reliable and efficient delivery service, there are still instances where parcels cannot be delivered. In this article, we will explore what happens if your Hermes parcel cannot be delivered.

Why Your Parcel Might Not Be Delivered

There are many reasons why a Hermes parcel may not be delivered to the intended recipient. Here are some of the most common reasons:

  • Incorrect address: If the address provided by the sender is incorrect or incomplete, it can result in delivery failure.
  • Nobody available to receive the parcel: If there is nobody available to receive the parcel at the specified address, Hermes may attempt to deliver it to a neighbour or leave it in a safe place.
  • Refused delivery: In some cases, recipients may refuse delivery of a parcel for various reasons such as wrong product delivered or damaged product.
  • Inadequate packaging: If the contents of the package are not packaged properly or securely, it can result in damage during transit and hence refused by recipient.

What Happens When Your Parcel Cannot Be Delivered

If your Hermes parcel cannot be delivered for any reason, you will receive a notification via email/text message stating that delivery has failed along with possible reason(s). The notification will also provide details on how to arrange for redelivery or collect your parcel from their local depot.

You will have several options to choose from depending on your needs and availability:

  • Redelivery: You can opt for redelivery on a different day when someone will be available at home. This option is free if attempted in next three working days after initial attempt else it may attract additional charges.
  • Deliver to a neighbour: Hermes may attempt to deliver your parcel to a neighbouring address if they are available to accept it.
  • Leave in a safe place: If you have specific instructions on where to leave the parcel, you can mention it in the tracking page or respond to the failed delivery message with proper instructions.

    However, this option does not guarantee safety of your parcel and is not advisable for valuable items.

  • Collect from depot: You can also choose to collect the parcel from their local depot. This option is free of charge, but you will need to bring along a photo ID and the delivery notification card left by Hermes at the time of initial delivery attempt.

What Happens If You Do Not Take Any Action?

If you do not take any action within seven days of receiving the failed delivery notification, Hermes will return your parcel back to the sender. In some cases, additional charges may be applied for unsuccessful delivery attempts.

Conclusion

In conclusion, if your Hermes parcel cannot be delivered for any reason, do not panic! You have several options available such as redelivery, deliver it to neighbour or collect from depot.

Remember that timely action is important as failure to respond within seven days may result in returning the item back to sender. We hope this article has helped you understand what happens if your Hermes parcel cannot be delivered and has provided insight into how you can get it redelivered or collected from their depot.

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