Have you ever experienced the frustration of waiting for a package that never arrived? It’s a common issue, and one that can be particularly aggravating when it comes to Hermes parcel delivery.
But fear not, as there are several steps you can take to try and resolve the situation if your Hermes parcel has not been delivered. Here’s what to do:
Check Your Tracking Information
The first step is to check your tracking information. This will give you an idea of where your package is and what might have happened to it. You can find your tracking information on the Hermes website or app by entering your tracking number.
If the tracking information shows that your package has been delivered but you haven’t received it, check with any neighbors or family members who might have accepted it on your behalf. If this doesn’t resolve the issue, move on to the next step.
Contact Hermes Customer Service
If you’ve checked your tracking information and still haven’t received your package, contact Hermes customer service. You can do this through their website, app or social media platforms.
When contacting customer service, make sure you have your tracking number and any other relevant details to hand. Explain the situation clearly and politely, and ask them for assistance in locating your package.
Provide Additional Information
Hermes customer service may ask for additional information such as a description of the package or its contents. Be prepared to provide this if necessary.
Request Compensation
If your package has been lost or damaged in transit, you may be entitled to compensation from Hermes. Make sure to request this when contacting customer service.
Consider Alternative Delivery Options
If all else fails, consider alternative delivery options. This could include having the package delivered to a different address or arranging for pickup at a local depot.
Conclusion
In summary, if your Hermes parcel has not been delivered, the first step is to check your tracking information. If this doesn’t resolve the issue, contact customer service and provide any additional information they request.
If all else fails, consider alternative delivery options. With these steps, you’ll hopefully be able to resolve the issue and get your package delivered as soon as possible.
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