Have you ever found yourself in a situation where your Hermes parcel is not delivered? It can be frustrating, especially if you need the item urgently.
However, there are steps you can take to ensure that your parcel is delivered as soon as possible. In this article, we will guide you through the process of what to do if your Hermes parcel is not delivered.
Track Your Parcel
The first thing you should do when your Hermes parcel is not delivered is to track it. You can do this by visiting the Hermes website and entering your tracking number.
If you don’t have a tracking number, contact the sender of the parcel and ask for it. Once you have the tracking number, enter it on the website and check the status of your parcel. If it says that it has been delivered but you haven’t received it, move on to the next step.
Contact Customer Service
If your Hermes parcel has not been delivered even though it says so on the website, contact customer service immediately. You can do this by calling their helpline or sending an email.
Make sure to provide your tracking number and explain the situation clearly. The customer service representative will then investigate and find out what happened to your parcel.
Check With Neighbors
If your Hermes parcel has not been delivered even though it says so on the website and customer service cannot provide a satisfactory explanation, check with your neighbors. Sometimes parcels are mistakenly delivered to neighboring houses or apartments. Ask around and see if anyone has received a package that belongs to you.
File a Claim
If all else fails and you still haven’t received your Hermes parcel, file a claim with them. You can do this by filling out an online form or contacting customer service again.
Make sure to provide all relevant details such as your tracking number, delivery address, and any other information that may help with the investigation. Hermes will then investigate the matter and compensate you accordingly if they are at fault.
Conclusion
In conclusion, if your Hermes parcel is not delivered, don’t panic. Follow the steps outlined above and take action as soon as possible.
Remember to track your parcel, contact customer service, check with neighbors, and file a claim if necessary. By doing so, you can ensure that your parcel is delivered as soon as possible and avoid any further delays or complications.