Have you ever experienced the frustration of expecting a package from Hermes, only to find out that it wasn’t delivered? Don’t worry, you’re not alone.
Many people face this problem every day. But what can you do if Hermes doesn’t deliver your package?
First of all, don’t panic. There are several steps you can take to resolve the issue and ensure that your package is delivered safely.
Check Your Tracking Information
The first thing you should do is check your tracking information. This will give you an idea of where your package is and whether there have been any delivery attempts. You can check your tracking information on the Hermes website or by contacting their customer service.
If the tracking information shows that there have been delivery attempts, but the package hasn’t been delivered, you can contact Hermes and ask them to redeliver it.
Contact Customer Service
If your package hasn’t been delivered and there have been no delivery attempts, you should contact Hermes customer service as soon as possible. You can do this by phone or email.
When you contact customer service, be sure to provide them with your tracking number and any other relevant information about your package. They will be able to investigate and find out why your package wasn’t delivered.
File a Complaint
If contacting customer service doesn’t resolve the issue, you may need to file a complaint with Hermes. You can do this on their website or by phone.
When filing a complaint, be sure to provide as much detail as possible about your package and the delivery attempt. This will help Hermes investigate the issue more thoroughly.
Consider Alternative Delivery Options
If all else fails, you may need to consider alternative delivery options. For example, if you need the package urgently, you could use a courier service instead of relying on Hermes.
You could also consider changing the delivery address to a location where you know the package will be delivered safely, such as your workplace or a friend’s house.
Conclusion
In conclusion, if Hermes doesn’t deliver your package, don’t panic. Check your tracking information, contact customer service, file a complaint if necessary, and consider alternative delivery options. With these steps, you can ensure that your package is delivered safely and on time.