If you’re wondering whether or not you can reach Hermes by phone, the answer is yes! Hermes offers a customer service hotline that you can call to get in touch with their support team. In this article, we’ll provide you with all the information you need to know about contacting Hermes by phone.
How to Contact Hermes by Phone
To contact Hermes by phone, you can call their customer service hotline at 01806 311 211. The hotline is available from Monday to Saturday between 8 am and 8 pm. Please note that calls to this number cost €0.20 per call from a German landline and a maximum of €0.60 per minute from mobile networks.
What Information Should You Have Ready
Before calling the customer service hotline, it’s helpful to have some information ready so that the representative can assist you more efficiently. Here’s what you should prepare:
- Your tracking number or order number
- The name and address of the recipient
- A detailed description of your issue or question
What Can You Expect When You Call
When you call the customer service hotline, an automated voice will guide you through a series of options before connecting you to a representative. Once connected, the representative will ask for your tracking or order number and other relevant details about your shipment or issue.
They’ll then work with you to resolve any problems or answer any questions that you may have. If necessary, they’ll escalate your issue to a higher level of support for further assistance.
Conclusion
In conclusion, if you need help with your Hermes shipment or have any questions about their services, don’t hesitate to contact them via phone. By following the steps outlined in this article, you can ensure that you have all the information needed to make your call as efficient as possible.