Introduction
Hermes is a UK-based parcel delivery company that has been in operation since 2009. It boasts of providing affordable and reliable delivery services to its customers throughout the United Kingdom.
However, there have been numerous complaints and negative reviews from customers about their delivery experience with Hermes. In this article, we will explore some of the reasons why Hermes might be considered the worst delivery company.
Unreliable Delivery
One of the most common complaints about Hermes is their unreliable delivery service. Customers have reported experiencing delayed deliveries, lost packages, and damaged items. Some have even claimed that their packages were marked as delivered when they never received them.
Furthermore, Hermes has been known to leave packages in inappropriate locations such as outside in the rain or on busy roadsides where they can easily be stolen. This lack of responsibility and disregard for customer satisfaction is unacceptable for a delivery company.
Poor Customer Service
Another reason why Hermes might be considered the worst delivery company is their poor customer service. Customers have reported difficulties in contacting Hermes and receiving assistance with their issues. The company’s customer service phone lines are often busy or unreachable, leaving customers frustrated and helpless.
In addition to this, some customers have been treated rudely by Hermes staff when attempting to resolve their issues. This poor treatment further adds to customer dissatisfaction with the company.
Unhelpful Tracking System
Hermes has a tracking system that allows customers to track their packages as they are being delivered. However, this system has been criticized for being unhelpful and inaccurate. Customers have reported receiving incorrect tracking updates or no updates at all, leaving them unsure of when their package will arrive.
Lack of Accountability
Hermes has been known to deny responsibility for lost or damaged packages, even when the fault lies with the company. This lack of accountability is frustrating for customers who expect their items to be delivered safely and securely. Instead, Hermes seems to prioritize profit over customer satisfaction.
Conclusion
In conclusion, while Hermes may provide affordable delivery services, its unreliability, poor customer service, unhelpful tracking system and lack of accountability make it a contender for the title of the worst delivery company. Customers who value timely and secure delivery should consider alternative options that prioritize their satisfaction.
10 Related Question Answers Found
Online shopping has become a norm in recent times. With the ongoing pandemic, it has become even more prevalent. However, what is equally important is the timely and efficient delivery of products.
Are you tired of waiting for your deliveries to arrive? Have you had a bad experience with Hermes delivery service? Let’s take a closer look at the popular courier company and decide whether they are a bad delivery service or not.
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If you have had a bad experience with your Hermes delivery, you may be wondering how to file a complaint. Here is a step-by-step guide on how to complain about your Hermes delivery. Step 1: Contact the Courier Directly
If you have a problem with your Hermes delivery, the first step is to contact the courier directly.
