If you’re sending a parcel with Hermes, you may wonder how long it takes for them to return it if there’s an issue. Whether you’ve accidentally sent the wrong item or the recipient was unavailable, here’s what you need to know about Hermes’ return policy.
Reasons for Returning a Parcel
Before we dive into the details of Hermes’ return process, it’s important to understand why a parcel might be returned in the first place. Common reasons include:
- Incorrect address
- Recipient unavailable
- Refused delivery
- Wrong item sent
- Damaged or lost in transit
Hermes’ Return Policy
When a parcel is returned to Hermes, they will attempt to deliver it again within two working days. If they are still unable to deliver it, they will hold onto it for seven days before returning it to the sender.
If you’re the sender and your parcel has been returned to you, you have two options: resend the parcel or request a refund. Keep in mind that if you choose to resend the parcel, you may need to pay additional shipping fees.
Returns Process for Customers
If you’re a customer who needs to return an item to a retailer that uses Hermes as their carrier, the process may vary slightly. In most cases, you’ll need to contact the retailer and request a returns label. Once you receive the label, attach it securely to your parcel and drop it off at your nearest Hermes drop-off location.
After receiving your returned item, Hermes will typically process it within three working days. The retailer will then be responsible for issuing any necessary refunds or exchanges.
Hermes’ Customer Service
If you have any questions or concerns about the return process, Hermes’ customer service team is available to help. You can contact them via phone, email, or live chat on their website.
Conclusion
While it’s never ideal to have a parcel returned, Hermes’ return policy is designed to be efficient and straightforward. By understanding the reasons for returns and the steps involved in the process, you can ensure that your parcels are delivered successfully. Remember to always double-check your address labels and communicate with your retailer if you need to initiate a return.