If you have had a bad experience with Hermes, it is important to know how to make a complaint. Here are the steps you need to follow:
1. Collect Information
The first step in making a complaint is to gather all the necessary information about your order and the issue you faced. This includes:
- Your order number
- The date of delivery
- Any tracking information available
- The nature of the problem
2. Contact Hermes Customer Service
Once you have all the relevant information, you can contact Hermes customer service. There are several ways to do this:
Phone:
You can call the Hermes customer service team at 0330 333 6556. The lines are open from Monday to Friday between 8am and 8pm, on Saturdays between 8am and 6pm, and on Sundays between 9am and 6pm.
Email:
You can also email your complaint to customer.services@hermes-europe.co.uk. Make sure to include all the necessary information in your email.
Social Media:
If you prefer using social media, you can send a message to Hermes on Twitter or Facebook. They usually respond within a few hours.
3. Follow Up if Necessary
If you don’t receive a response from Hermes within a few days, it’s important to follow up on your complaint. You can do this by calling their customer service team again or sending another email.
4. Escalate Your Complaint
If you are not satisfied with the response you receive from Hermes, you can escalate your complaint.
This involves contacting the Hermes Chief Executive’s Office. You can do this by sending a letter to:
Hermes Parcelnet Ltd
Capitol House
1 Capitol Close
Morley, LS27 0WH
In your letter, make sure to include all the details of your complaint and the steps you have taken to resolve it. You should also include any relevant evidence such as photographs or receipts.
Conclusion
Making a complaint to Hermes may seem daunting, but it’s important to address any issues you have faced with their service. By following these steps and providing all the necessary information, you can ensure that your complaint is resolved as quickly as possible.