Do you have a problem with your Hermes delivery? Don’t worry, you can always complain to them. In this article, we’ll show you how to do it.
Step 1: Contact Hermes Customer Service
The first step in making a complaint to Hermes is to contact their customer service. You can call them on their customer service number or send an email to their customer service email address. You can find these details on the Hermes website.
Calling Hermes Customer Service
If you decide to call the customer service, make sure to have your tracking number ready. This will help the representative locate your package and resolve the issue faster. Explain the problem you’re facing clearly and ask for a solution.
Emailing Hermes Customer Service
If you decide to email them, make sure to include your tracking number and provide a detailed explanation of the issue you are facing. You can attach any relevant documents or photos that support your complaint.
Step 2: Follow up on Your Complaint
After contacting their customer service, it’s important to follow up on your complaint if they don’t respond within a reasonable amount of time. You can either call them again or send another email requesting an update on your complaint.
Step 3: Escalate Your Complaint
If you’re still not satisfied with the response from their customer service, you can escalate your complaint by contacting their head office or filing a formal complaint with consumer protection agencies.
Contacting Hermes Head Office
You can find the contact details for their head office on the Hermes website. Send an email or make a call explaining your problem and previous attempts at resolution.
Filing a Formal Complaint with Consumer Protection Agencies
If all else fails, consider filing a formal complaint with consumer protection agencies such as the Better Business Bureau or Trading Standards. This can help you get a faster and more satisfactory resolution to your problem.
- Tip: Always stay calm and polite when making a complaint. This will increase your chances of getting a positive resolution.
- Tip: Keep a record of all communication with Hermes, including dates, times, names of representatives, and reference numbers if applicable.
In Conclusion
Complaining to Hermes may seem like a daunting task, but by following these steps and tips, you can make sure that your complaint is heard and resolved in a timely manner. Remember to stay calm and polite throughout the process. Good luck!