How Do You Complain About Hermes?

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Are you frustrated with the delivery service of Hermes? Do you want to complain about their service? Here’s how you can raise your concerns and lodge a complaint.

1. Contact Hermes Customer Service

The first step to raise a complaint about Hermes is to get in touch with their customer service team. You can contact them through various channels, such as phone, email, or social media.

  • Phone: You can call on their customer service number at 0330 333 6556. The lines are open from Monday to Saturday, between 8 am and 8 pm.
  • Email: You can send an email to their customer service team at hermessupport@myhermes.co.uk.
  • Social Media: You can also reach out to them via social media platforms like Twitter and Facebook.

Tips for contacting Hermes Customer Service:

  • Be prepared: Before contacting customer service, make sure you have all the necessary information such as tracking number, order details, and delivery address handy.
  • Be polite: While raising your concern, it’s essential to be polite and calm while explaining your issue.
  • Explain clearly: Clearly explain the issue you are facing with the delivery service of Hermes and provide any supporting evidence if possible.

2. Lodge a Complaint Online

If you are not satisfied with the response received from the customer service team or want to lodge a formal complaint directly, you can do so by visiting their website.

  • Navigate to the ‘Contact Us’ page on their website.
  • Scroll down to the bottom of the page and click on ‘Raise a Complaint’.
  • Fill in the necessary details and submit your complaint.

Tips for lodging a complaint online:

  • Be detailed: While submitting your complaint online, provide as much detail as possible about your issue.
  • Attach supporting documents: If you have any supporting documents like delivery receipts or order confirmation emails, attach them to your complaint to strengthen your case.
  • Follow up: After submitting a complaint online, follow up with Hermes customer service team if you don’t receive any response within a reasonable time frame.

In conclusion, raising a complaint about Hermes delivery service is relatively easy, but it’s essential to be patient and persistent while resolving the issue. By following the above steps and tips, you can initiate the process of resolving your concern with Hermes effectively.

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