How Do I Troubleshoot My Cricut Explore AIR 2?

Troubleshooting your Cricut Explore AIR 2 can be a daunting task, but it doesn’t have to be. With the right steps and some patience, you can get your machine back up and running in no time. Here are some tips on troubleshooting your Cricut Explore AIR 2.

Check Your Cables:

The first step you should take when troubleshooting your Cricut Explore AIR 2 is to make sure all of the cables and connections are secure. Check to make sure that the power cable is securely connected to both the machine and the wall outlet, as well as any cables that connect to other devices such as your computer or printer. If any of these connections are loose or not connected properly, it could be causing an issue with your Cricut Explore AIR 2.

Update Firmware:

If all of the connections look good, then you should check the firmware on your machine. Firmware updates often fix issues with machines, so it is important to make sure that yours is up-to-date.

To do this, open up the Cricut Design Space app on your computer and click on “Help” in the top right corner. From here you can check for any available firmware updates for your machine.

Clean & Calibrate:

If there are no updates available, then you should try cleaning and calibrating your Cricut Explore AIR 2. This can help ensure that it is working properly and won’t cause any issues while cutting or writing. To do this, first turn off the machine and unplug it from any power sources.

Then use a clean cloth to wipe down all surfaces of the machine, especially around where material needs to be loaded into it.

After cleaning it off, plug in the power cable and turn on the machine once again. Once powered on, select “Calibrate” from either the Design Space app or from within Settings on the machine itself. This will walk you through how to calibrate your Cricut Explore AIR 2 so it works optimally.

Reset Factory Settings:

If none of these steps have worked for you so far, then you may need to reset your Cricut Explore AIR 2 back to its original factory settings. This will ensure that all settings are returned to their original state and may help fix any issues that you are having with your machine. To do this, turn off the machine by unplugging its power source and then hold down both “Select” and “+” buttons while plugging in its power source once again.

This will start a reset process which may take a few minutes but when complete should get rid of any problems that were occurring with your Cricut Explore AIR 2.


Troubleshooting your Cricut Explore AIR 2 can be tricky but if done correctly can save you time and energy in getting it fixed quickly. Make sure all cables are secure before checking for firmware updates or cleaning/calibrating if needed. If nothing else works try resetting back to factory settings which should hopefully solve any issue with your machine.