How Do I Talk to Someone at Hermes?

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If you have a query or concern about your Hermes delivery or return, you may be wondering how to talk to someone at Hermes. The good news is that there are several ways to get in touch with the customer service team at Hermes. In this article, we’ll go over the different options available to you and what you can expect when you use them.

How to Contact Hermes Customer Service

  • Phone: You can call Hermes customer service at 0330 808 5456. The phone lines are open Monday to Friday from 8 am to 8 pm, Saturday from 8 am to 6 pm, and Sunday from 9 am to 6 pm.
  • Email: You can email Hermes customer service at hermessupport@myhermes.co.uk.

    They aim to respond within 24 hours.

  • Social Media: You can send a message on Facebook or Twitter. The team will respond as soon as they can.

What Information Do I Need?

Before contacting Hermes customer service, make sure you have the following information ready:

  • Your tracking number if you have one
  • Your order number if applicable
  • Your name and contact details

What Can I Expect When I Contact Them?

When you contact Hermes customer service, they will aim to resolve your query as quickly and efficiently as possible. They may ask for additional information about your delivery or return so they can investigate further.

If your query cannot be resolved immediately, they will take your details and arrange for someone from the relevant department to get in touch with you as soon as possible.

Tips for Contacting Hermes Customer Service

  • If you are calling, make sure you have a quiet place to talk and that your phone is fully charged.
  • If you are emailing, be as clear and concise as possible in your message.
  • When contacting via social media, be aware that it may take longer for a response.
  • Be polite and patient when speaking to customer service representatives. Remember that they are there to help you.

In Conclusion

Talking to someone at Hermes is easy with the options available to you. Whether you choose to call, email or use social media, the customer service team will aim to resolve your query as quickly and efficiently as possible. Remember to have all the relevant information ready before contacting them and be polite and patient when speaking with them.

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