Are you trying to contact Hermes customer service but struggling to find a way to talk to a person? Don’t worry, we’ve got you covered! Here’s a step-by-step guide on how to talk to a person at Hermes.
Step 1: Visit the Hermes Website
The first step is to visit the official Hermes website. Once you’re there, scroll down to the bottom of the page and click on the “Contact Us” link.
Step 2: Choose Your Query Type
You’ll be presented with different options such as “Delivery,” “Collections,” “Returns,” etc. Choose the option that best suits your query.
Step 3: Select Your Query Sub-Type
Once you’ve chosen your query type, you’ll be asked to select your query sub-type. For example, if you selected “Delivery” as your query type, you’ll be asked if it’s related to a missing delivery or delayed delivery. Choose the relevant sub-type.
Step 4: Click on “Contact Us”
After selecting your query sub-type, click on the “Contact Us” button at the bottom of the page.
Step 5: Choose Your Contact Method
You’ll be presented with different contact methods such as phone, email, or live chat. If you want to talk to a person at Hermes, choose either phone or live chat.
If You Choose Phone:
- You’ll be given a list of phone numbers depending on your location.
- Select the phone number that corresponds with your location.
- A customer service representative will answer your call.
If You Choose Live Chat:
- You’ll be asked for some personal information such as your name and email address.
- Once you’ve provided the required information, you’ll be connected to a customer service representative.
Conclusion
Talking to a person at Hermes is easy if you follow these simple steps. Remember to choose the right query type and sub-type, and select either phone or live chat as your contact method. With this guide, you’ll be able to resolve your query in no time!