If you find yourself needing to return a parcel with Hermes, there are a few steps you can take to ensure a smooth and easy process.
Step 1: Prepare Your Parcel
Before returning your parcel, make sure it is packaged securely with appropriate materials. This will help prevent any damage during transit.
If you have the original packaging, use it if possible. Otherwise, make sure the parcel is wrapped in bubble wrap or other protective materials and placed in a sturdy box.
Step 2: Create Your Returns Label
To return your Hermes parcel, you will need to create a returns label. This label will include your address as well as the address of the recipient. You can create this label online through the Hermes website or by using their mobile app.
Creating Your Label Online
To create your label online, visit the Hermes website and navigate to their returns page. Follow the prompts to enter your details and print out your label.
Creating Your Label with the Mobile App
To create your label using the mobile app, download and open the app on your device. Navigate to the returns section and follow the prompts to enter your details and generate your label.
Step 3: Attach Your Label
Once you have generated your returns label, attach it securely to your parcel. Make sure that all sides of the box are covered so that the label is visible from any angle.
Step 4: Drop Off Your Parcel
Now that your parcel is ready for return, it’s time to drop it off at a designated Hermes location. You can find these locations on their website or by using their mobile app.
Dropping Off at a ParcelShop
If dropping off at a ParcelShop, make sure you check their opening hours beforehand as they may vary. When you arrive, present your parcel with the attached label to the staff member.
Dropping Off at a Locker
If you are dropping off at a locker, follow the instructions on the screen to deposit your parcel.
Step 5: Track Your Parcel
After dropping off your parcel, you can track its progress using the tracking number provided on your label. This will allow you to keep an eye on its journey and ensure it arrives safely at its destination.
- Tip: Keep hold of your proof of postage until you receive confirmation that your parcel has been received by Hermes.
Conclusion
Returning a Hermes parcel is a simple process that can be completed in just a few steps. By following these guidelines and tracking your parcel, you can ensure that it arrives safely and securely at its destination.
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