How Do I Return an Online Order From Hermes?

Online shopping has become a popular trend in recent years, making it easier for people to buy items from the comfort of their homes. However, sometimes we may need to return a product due to various reasons such as receiving the wrong item or finding a defect in the product. If you have made an online purchase from Hermes and wish to return it, then keep reading this guide to learn how you can easily return an online order from Hermes.

Step 1: Check the Return Policy

Before returning any product, you must check the return policy of the brand. It is essential to note that Hermes has a strict return policy that must be followed to ensure that your return is accepted. You can find all the information about their return policy on their website.

Step 2: Prepare Your Return Package

Once you have read and understood the return policy, it’s time to prepare your package. Ensure that you include all the items or accessories that came with your original order and pack them securely in their original packaging. Remember to include your order number and contact details in case they need to contact you regarding your return.

Tip:

It is advisable to take pictures of your package before shipping it as proof of condition in case any issues arise during transit.

Step 3: Choose a Return Method

Hermes offers two ways through which you can return your online order – using their courier service or through their ParcelShop locations.

  • Courier Service: If you choose this option, then Hermes will send their courier agent to collect the package from your doorstep.
  • ParcelShop: Alternatively, you can drop off your package at one of Hermes’ ParcelShops near you.

Tip:

You can track your return package online using the Hermes tracking service.

Step 4: Return Your Package

Once you have chosen your preferred return method, it’s time to send back your package. Ensure that you have attached the return label provided by Hermes on the package before shipping it.

Tip:

It is advisable to ensure that the package is properly sealed and secured before sending it back to Hermes.

Step 5: Wait for Refund or Exchange

After successfully returning your online order, you can expect a refund or exchange depending on what was agreed upon in the return policy. Hermes will notify you via email once they receive and process your return. The refund or exchange will then be processed accordingly.

In conclusion, returning an online order from Hermes is a straightforward process as long as you follow their strict return policy. By following the steps outlined above, you can effectively and efficiently return any product purchased from Hermes’ online store.