How Do I Return a Parcel via Hermes?

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If you need to return a parcel via Hermes, there are a few steps you need to follow. In this guide, we’ll walk you through the process so you can return your parcel quickly and easily.

Step 1: Check if your parcel is eligible for return

Before you start the returns process, it’s important to check if your parcel is eligible for return with Hermes. You can do this by contacting the retailer or seller you purchased the item from and asking for their returns policy. Some items may not be eligible for returns, or there may be specific conditions that apply.

Step 2: Prepare your parcel for return

Once you have confirmed that your item is eligible for return, it’s time to prepare your parcel. This involves packaging the item securely to ensure it doesn’t get damaged in transit.

If you still have the original packaging, use that if possible. Otherwise, use a sturdy box or padded envelope.

Here are some tips for packaging your item:

  • Wrap fragile items in bubble wrap or other protective material
  • Fill any empty space in the box with packing material like peanuts or shredded paper
  • Seal the box securely with packing tape
  • Attach any labels or documentation required by the retailer/seller

Step 3: Generate a returns label

To return your parcel with Hermes, you will need to generate a returns label. This can usually be done online by logging into your account on the retailer’s website and following their returns process. Alternatively, some retailers may include a pre-printed label with your order.

To generate a returns label online:

  1. Login to your account on the retailer’s website
  2. Navigate to the ‘returns’ section
  3. Follow the instructions to generate a label
  4. Print the label and attach it to your parcel

Step 4: Drop off your parcel at a Hermes location

Once you have generated your returns label and attached it to your parcel, it’s time to drop off your parcel at a Hermes location. You can find your nearest Hermes drop-off point by using their online store locator tool.

Here are some tips for dropping off your parcel:

  • Check the opening hours of the drop-off point before you go
  • Bring any documentation required by the retailer/seller (e.g. proof of purchase)
  • Make sure someone is available to receive and sign for the parcel (if required)

Step 5: Track your return

Once you have dropped off your parcel at a Hermes location, you can track its progress using their online tracking tool. This will allow you to see when your item has been received and processed by the retailer/seller.

To track your return:

  1. Login to your account on the retailer’s website (if applicable)
  2. Navigate to the ‘returns’ section
  3. Find your return and click on the tracking information
  4. Follow the updates to see when your item has been received and processed

In conclusion..

Returning a parcel via Hermes is a simple process as long as you follow these steps carefully. By checking eligibility, preparing your parcel, generating a returns label, dropping off at a Hermes location, and tracking progress, you can ensure that your item is returned quickly and safely.

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