How Do I Return a Hermes Parcel?

Are you wondering how to return a Hermes parcel? Don’t worry, the process is quite simple.

Whether you received a faulty item or changed your mind about your purchase, returning it through Hermes is hassle-free. In this article, we’ll guide you through the steps to return a parcel via Hermes.

Step 1: Check the Return Policy

Before returning your item, it’s important to check the return policy of the retailer you purchased from. Make sure you are within the timeframe allowed for returns and that your item is eligible for return. Some items may be non-returnable or have specific requirements for returns.

Step 2: Prepare Your Parcel for Return

Once you’ve confirmed that your item is eligible for return, it’s time to prepare your parcel. Make sure it’s securely packaged and any original packaging or tags are included. If there was a delivery note or invoice included in the original package, keep a copy of it for yourself and include the other copy with your parcel.

Tip:

It’s recommended to use a tracked service when returning items as this will enable you to track and confirm delivery of your parcel.

Step 3: Create Your Return Label

To create a Hermes return label, go to their website and select ‘Create a Return’ option from the menu. Follow the prompts and enter all required information such as order number, reason for return, and delivery address. Once complete, print out your label and attach it securely to your parcel.

Tip:

When printing out your label, ensure that it’s clearly visible and not folded or creased in any way.

  • Note: If you don’t have access to a printer, you can also create a QR code which can be scanned at any Hermes ParcelShop.

Step 4: Drop Off Your Parcel

With your parcel securely packaged and return label attached, it’s time to drop it off at a Hermes ParcelShop. Use their online store locator to find the nearest participating location. Simply hand over your parcel and you’ll be given a receipt as proof of postage.

Tip:

Keep your receipt safe until you receive confirmation that your return has been processed.

Step 5: Wait for Confirmation

Once Hermes receives your parcel, they’ll send you an email or text message confirming its arrival and processing. This may take a few days so be patient.

Tip:

If you haven’t received confirmation after a week, contact the retailer you purchased from to ensure they’ve received your return.

And that’s it! Following these simple steps will ensure a smooth and stress-free return process with Hermes. Remember to always double-check the return policy of the retailer and keep all necessary documentation until the returns process is complete.