Hermes is a popular courier company that is known for its reliable and efficient delivery services. If you have a question, concern, or need to contact Hermes for any reason, there are several ways to get in touch with them. In this article, we will discuss the different methods you can use to contact Hermes.
Contacting Hermes Customer Service
If you have any queries about your delivery or need assistance with your account, you can contact the Hermes customer service team. There are several ways to get in touch with them:
- Phone: You can call the Hermes customer service team on 0330 333 6556. The lines are open from 8 am to 8 pm on weekdays and from 8 am to 6 pm on weekends.
- Email: Another way to contact the customer service team is by sending an email to hermessupport@myhermes.co.uk.
- Social Media: You can also reach out to Hermes on their social media accounts such as Twitter or Facebook. The team usually responds within a few hours of receiving your message.
How to Track Your Parcel
If you have sent a parcel through Hermes and want to track its delivery progress, you can do so easily by following these steps:
- Go to the Hermes website and click on the “Track Your Parcel” option.
- Enter your tracking number in the space provided and click on “Track”.
- You will be directed to a page that displays all information related to your package, such as its current location and estimated delivery date.
How to Make a Complaint
If you have encountered an issue with your delivery or have a complaint to make, you can do so by contacting the Hermes customer service team. Here’s how:
- Call the customer service team on 0330 333 6556 and explain your issue to them.
- If you are not satisfied with their response, you can escalate your complaint by sending an email to hermesescalations@myhermes.
- If you still don’t get a satisfactory resolution, you can contact the Ombudsman Services. This is an independent body that handles disputes between consumers and businesses.
Conclusion
In conclusion, getting in touch with Hermes is easy and straightforward. You can contact their customer service team via phone, email or social media for any queries or concerns related to your delivery. Additionally, tracking your parcel’s progress and making a complaint is also simple and hassle-free with Hermes’ efficient system in place.