How Do I Get a Refund From Prada?

Are you looking to get a refund from Prada? Here’s everything you need to know.

Prada Return Policy

If you want to return an item to Prada, it must be done within 30 days of purchase. The item must also be unused and in its original packaging. Prada does not accept returns or exchanges for items that have been personalized or customized.

Steps for Returning an Item

1. Contact Prada’s customer service team at 1-877-997-7232 or email them at to initiate the return process.

2. Once your return has been authorized, you will receive a return authorization number and instructions on how to package and ship your item back to Prada.

3. Pack the item securely in its original packaging, including any accessories, tags, and documentation that came with it.

4. Ship the item back to Prada using a trackable shipping method. You are responsible for the cost of shipping.

5. Once Prada receives your returned item, they will inspect it and issue a refund within 14 business days. The refund will be credited back to the original payment method used for the purchase.

Prada Refund Policy

Prada’s refund policy states that they will issue a full refund for eligible returns within 14 business days of receiving the returned item. If your return is not eligible for a refund, Prada will notify you via email or phone.


There are some exceptions to Prada’s return and refund policy:

  • If an item is damaged or defective upon arrival, contact customer service immediately for assistance.
  • If you received an incorrect order, contact customer service immediately so they can rectify the issue.
  • If your purchase was made in-store, the return policy may differ. Contact your local Prada store for more information.


Getting a refund from Prada is a straightforward process as long as you follow their return policy guidelines. Remember to contact customer service to initiate the return process, package and ship the item back securely, and allow up to 14 business days for the refund to be processed. If you have any questions or concerns about returning an item to Prada, don’t hesitate to reach out to their customer service team for assistance.