If you have had a bad experience with your Hermes delivery and would like to file a complaint, you’re in the right place. Filing a complaint can be done easily and quickly through their website or customer service channels. Here’s how to do it:
Step 1: Gather Information
Before filing a complaint, make sure you have all the necessary information at hand. This includes your tracking number, delivery address, and any relevant details about the incident that caused you to file a complaint.
Step 2: Visit the Hermes Website
Once you have all the information, head to the Hermes website and click on the “Help & Support” section. From there, click on “Contact Us.”
Step 3: Choose Your Method of Contact
On the “Contact Us” page, you will see several options for getting in touch with Hermes customer service. You can choose from email, phone support, or live chat.
Step 4: Fill Out Complaint Form
If you choose email or live chat as your method of contact, you will be directed to a form where you can fill out your complaint details. Make sure to include all relevant information and be as detailed as possible.
Step 5: Submit Your Complaint
Once you have filled out the required information on the form, click submit. You will receive an email confirmation that your complaint has been received by Hermes.
Other Methods of Contacting Hermes Customer Service
In addition to filing a complaint through their website or customer service channels mentioned above, there are other ways to get in touch with Hermes customer service:
- Twitter: You can tweet at @Hermesparcels with your query or complaint.
- Facebook: You can message the Hermes Facebook page with your complaint.
- Phone: You can call their customer service hotline on 0330 333 6556.
Tips for Filing a Successful Complaint
- Be Clear and Concise: Make sure to explain your complaint in a way that is easy to understand and provides all necessary details.
- Be Polite: It’s important to remember that the person reading your complaint is likely not the one who caused the issue. Being polite and respectful will go a long way in getting your issue resolved quickly and efficiently.
- Provide Evidence: If you have any evidence, such as photos or videos, include them in your complaint to help support your case.
In Conclusion
Filing a complaint with Hermes is a straightforward process that can be done through their website or customer service channels. Remember to gather all necessary information, be clear and concise in your complaint, and provide evidence if possible. By following these tips, you can increase your chances of having your issue resolved quickly and efficiently.