Are you looking to contact Hermes through email but don’t know where to start? Worry not, we’ve got you covered. In this article, we’ll guide you through the process of emailing Hermes, step-by-step.
Step 1: Visit the official website
The first step is to head over to the official Hermes website. Once you’re on the homepage, scroll down to the bottom and click on the “Contact Us” link located in the footer section.
Step 2: Choose your query type
After clicking on “Contact Us,” you’ll be redirected to a new page where you can choose your query type. The options available include Delivery, Tracking, Returns & Refunds, Payments & Charges, and General Enquiries. Select the category that best fits your query.
Step 3: Fill out the form
Once you’ve selected a category, a contact form will appear that needs to be filled out with relevant information. Make sure to include all necessary details such as your name, email address, order number (if applicable), and a detailed description of your query.
Step 4: Submit your query
After filling out the form with all relevant details, review it once again and hit the submit button. Your query will then be sent to Hermes customer support team who will respond as soon as possible.
Tips for emailing Hermes:
- Make sure to provide as much detail as possible when filling out the contact form.
- Include any order numbers or tracking information if applicable.
- Be clear and concise when describing your query.
- Include screenshots or attachments if necessary.
- If you don’t receive a response within a reasonable time frame (usually 48-72 hours), follow up with a polite reminder email.
Conclusion
Emailing Hermes is a straightforward process that can be done through their official website. By following the steps outlined in this article and including all necessary details, you can effectively communicate your query to their customer support team and receive a prompt response. Remember to be clear and concise when describing your query and provide as much detail as possible to ensure a quick resolution.
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