How Do I Contact My Local Hermes Courier?

Are you expecting a delivery from Hermes and wondering how to contact your local courier? Worry no more, because in this article, we will guide you on how to get in touch with your local Hermes courier.

Method 1: Using the Hermes Parcel Manager

The easiest way to get in touch with your local Hermes courier is through the Hermes Parcel Manager. Here’s how:

  • Go to the Hermes website and click on ‘Track my parcel’.
  • Enter your tracking number and postcode.
  • If the courier has attempted delivery but was unsuccessful, click on ‘Something else’.
  • Click on ‘Leave a message for the courier’ and type in your message.
  • Click on ‘Submit’, and your message will be sent directly to your local courier.

If you’re lucky, your courier might respond quickly, and you can arrange for redelivery or collection of your parcel.

Method 2: Contacting Customer Services

If using the Parcel Manager doesn’t work for some reason, you can always contact customer services. You can reach them through:

  • The ‘Contact Us’ page on the Hermes website where you’ll find an online contact form.
  • The MyHermes Facebook page – their customer service team is available there from 8 am-8 pm weekdays and 8 am-6 pm weekends.
  • The MyHermes Twitter handle – their customer service team is available there from 8 am-8 pm weekdays and 8 am-6 pm weekends.

Once you contact them, they will ask for a few details like your tracking number, delivery address, name etc. After that, they’ll get in touch with the local courier responsible for delivering your parcel.

Tips for contacting a Hermes courier

  • Be polite and friendly.
  • Provide all the necessary details they need to locate your parcel.
  • Be patient – couriers have a lot of parcels to deliver, and they might not be able to respond immediately.
  • If you’re not able to get through to your courier using one method, try another.

In conclusion, getting in touch with your local Hermes courier is easy, and there are several methods available. Using the Parcel Manager is the easiest and most convenient way, but if that doesn’t work, customer services are always available to help.

Remember to be polite, patient, and provide all the necessary details when contacting your courier. We hope this article has been informative and helpful!