How Do I Contact My Hermes Return?

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If you have ever purchased something online, chances are that you have had to make a return at some point. In the UK, one of the most popular courier services that are used to send and return parcels is Hermes.

However, if you need to contact Hermes to arrange a return, you may be unsure of how to go about it. In this article, we will guide you through the process of contacting Hermes for a return.

Step One: Check the Retailer’s Returns Policy

Before contacting Hermes for a return, it’s important to check the retailer’s returns policy. The retailer may have specific instructions on how to make a return or may even provide pre-paid labels for you to use. If this is the case, then there is no need to contact Hermes directly.

Step Two: Prepare Your Parcel for Return

Once you have checked the retailer’s returns policy and have determined that you need to contact Hermes directly, it’s time to prepare your parcel for return. You will need to ensure that your parcel is securely packed and labeled correctly with the relevant address details.

Labeling Your Parcel Correctly

To ensure that your parcel is delivered quickly and efficiently, it’s important to label it correctly. There are two main types of labels used by Hermes: 1) A courier label which is provided by Hermes when booking a courier collection or 2) A self-adhesive label which can be printed off using their website.

Step Three: Contacting Hermes

There are two ways in which you can contact Hermes for a return:

  • Online: You can book your return online by visiting their website and filling in their online form.
  • Phone: Alternatively, you can call their customer service team on 0330 808 5456. Their lines are open from 8 am to 8 pm on weekdays and from 8 am to 6 pm on weekends.

Booking Your Return Online

To book your return online, you will need to follow these steps:

  1. Visit the Hermes website and click on the ‘Returns’ tab.
  2. Select the type of return that you would like to make (e.g. ‘Courier Collection’ or ‘Drop off at ParcelShop’).
  3. Fill in the required details such as your name, address, and order number.
  4. Select a date and time for your collection or drop off.
  5. Pay for your return if required (some retailers may cover the cost of returns).
  6. Print off your label and attach it to your parcel.

Contacting Hermes by Phone

If you would prefer to speak to someone directly, then you can call Hermes’ customer service team on 0330 808 5456. They will be able to assist you with booking a return and answer any questions that you may have.

In Conclusion

Contacting Hermes for a return is a straightforward process. By checking the retailer’s returns policy, preparing your parcel correctly, and either booking online or calling their customer service team, you can ensure that your return is processed quickly and efficiently.

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