How Do I Contact Hermes to Complain?

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Are you experiencing issues with your Hermes delivery? Has your package arrived late or been damaged during transit?

If so, you may be wondering how to lodge a complaint with the company. In this article, we’ll walk you through the steps of contacting Hermes to make a complaint.

Step 1: Gather Information

Before reaching out to Hermes, it’s important to gather all relevant information about your delivery. This includes the tracking number, delivery address, and any details about the problem you encountered. Having this information on hand will make it easier for Hermes to investigate and resolve your complaint.

Step 2: Contact Hermes

There are several ways to contact Hermes about a complaint. The quickest way is to call their customer service team on 0330 808 5456. Alternatively, you can email them at hermessupport@myhermes.co.uk or use their online contact form.

By Phone:

To speak with a customer service representative by phone, call the number provided above. You will be asked to select from a range of options that best describe your issue. Once you have made your selection, you will be connected with a representative who can assist you further.

By Email:

To send an email to Hermes support, compose a message detailing your complaint and send it to hermessupport@myhermes.uk. Be sure to include all relevant information including your tracking number and delivery address.

Online Contact Form:

Hermes also offers an online contact form that can be filled out on their website. To access the form, navigate to the ‘Contact Us’ page on their site and select ‘Complaints’ as the reason for contacting them. Fill in all required fields and submit your form.

Step 3: Follow Up

After lodging your complaint with Hermes, it’s important to follow up to ensure that the issue is resolved. If you contacted them by phone or email, ask for a reference number so that you can track the progress of your complaint. If using the online contact form, you should receive an email confirming that your message has been received.

Conclusion

In summary, if you need to complain to Hermes about a delivery issue, there are several ways to do so including by phone, email or online contact form. By following these steps and providing all relevant information, you can increase the likelihood of a satisfactory resolution to your complaint. Remember to also follow up on your complaint to ensure that it’s being addressed in a timely manner.

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