How Do I Contact Hermes Delivery Service?

Are you wondering how to contact Hermes delivery service for any issues regarding your parcel delivery? Whether you want to track your package or file a complaint about a delivery, Hermes has several options for contacting their customer service team. In this article, we will explore the different ways to get in touch with Hermes and get the assistance you need.

Ways to Contact Hermes Delivery Service

1. Online Chat Support

One of the easiest ways to contact Hermes is through their online chat support feature. To access this feature, visit the Hermes website and click on the “Help Centre” option. From there, select “Chat with us” and fill out your details before initiating a chat session with a customer service representative.

2. Social Media

Hermes also has active social media accounts on platforms like Twitter and Facebook that you can use to contact them. Simply send them a direct message detailing your query or issue, and they will respond as soon as possible.

3. Customer Service Number

If you prefer to speak directly with a customer service representative, you can call the Hermes Customer Service Number at 0330 333 6556. This option is available from Monday to Saturday between 8 am and 8 pm and Sunday from 8 am to 6 pm.

4. Email Support

Another way of contacting Hermes is through email support. You can send an email detailing your query or complaint to customer.services@hermes-europe.co.uk.

What Information Do You Need When Contacting Hermes?

When contacting Hermes, it’s essential that you provide as much information as possible about your parcel delivery or query so that they can assist you accordingly. The following information should be included:

  • Your tracking number (if applicable)
  • Your name and contact details
  • The delivery address
  • The name of the sender (if different from your own)
  • The date and time of expected delivery (if applicable)

Conclusion

In conclusion, Hermes offers several ways to contact their customer service team, including online chat support, social media, customer service number, and email support. Remember to provide as much information as possible when contacting them to ensure a prompt response and resolution to your query or issue.