If you’re expecting a parcel from Hermes and want to get in touch with them, there are several ways you can do so. Here’s what you need to know about how to contact Hermes delivery.
1. Hermes customer service
The easiest way to contact Hermes delivery is through their customer service team. You can call them on 0330 333 6556 or use their online chat service, which is available on their website.
What information do you need?
Before contacting Hermes, make sure you have the following information handy:
- Your tracking number
- Your order number
- The delivery address
- The recipient’s name and phone number (if applicable)
Having this information ready will help the customer service representative quickly locate your parcel and provide you with the necessary assistance.
What can customer service help with?
Hermes customer service can assist with a variety of issues related to your parcel, including:
- Tracking your parcel
- Arranging redelivery or collection
- Filing a claim for lost or damaged parcels
- Updating delivery instructions
- Cancelling or changing an order
2. Social media
Another way to contact Hermes is through their social media channels. You can tweet at them @Hermesparcels or send them a message on Facebook. However, keep in mind that social media may not be the most efficient way to get in touch with them.
When should you use social media?
Social media can be useful if you’re having trouble getting a response from customer service, or if you want to publicly call out Hermes for poor service. However, if you have an urgent issue that needs to be resolved quickly, it’s best to contact customer service directly.
3. Email
If you prefer to communicate by email, you can contact Hermes through their online contact form. Make sure to include all the necessary information about your parcel and the issue you’re experiencing.
What should you include in your email?
When emailing Hermes, provide as much detail as possible about your parcel and the problem you’re facing. Include your tracking number, order number, delivery address, and any relevant screenshots or documents. The more information you provide, the easier it will be for them to assist you.
Conclusion
In summary, there are several ways to contact Hermes delivery if you need assistance with your parcel. Customer service is the most efficient option, but social media and email can also be useful depending on your situation. Remember to have all the necessary information ready when contacting them and provide as much detail as possible about your issue.