If you’ve ever sent or received a parcel in the UK, chances are you’ve come across Hermes. They’re one of the biggest courier companies in the country, delivering millions of packages every day.
However, sometimes things can go wrong with your delivery or you need to get in touch for other reasons. In this article, we’ll guide you through how to contact Hermes couriers.
Contacting Hermes Customer Services
If you have a query about an order or want to report a problem with your delivery, the best way to get in touch with Hermes is through their customer services team. There are different ways to contact them:
Via Phone
The quickest way to speak to someone at Hermes is over the phone. Their customer service line is open 8 am-6 pm Monday to Saturday and 9 am-6 pm on Sundays.
Here’s the number: 0330 333 6556
Make sure you have your tracking number handy when calling them as it will help them locate your package and deal with your query faster.
Via Email
Another option is emailing their customer service team. You can do this by filling out an online form on their website. Make sure that you provide as much detail as possible about your query, including any relevant reference numbers or tracking codes.
You can expect a response within 24 hours, but it may take longer during peak periods such as Christmas.
Via Social Media
If you prefer using social media platforms like Twitter and Facebook over traditional methods of communication, then Hermes has a dedicated customer service team that operates through these channels too.
Simply send them a message explaining your issue and they should respond within a few hours.
Other Ways To Contact Hermes
Apart from customer services, there are other ways to get in touch with Hermes:
Hermes Head Office
If you want to contact their head office, you can do so by writing to them at the following address:
Hermes Parcelnet Ltd,
Capitol House,
1 Capitol Close,
Morley,
LS27 0WH.
Online Help Center
Hermes also has a comprehensive online help center on their website where you can find answers to frequently asked questions about delivery and tracking.
MyHermes App
If you’re using the MyHermes app, you can get in touch with their customer services team directly through the app.
Conclusion
So there you have it – the different ways to contact Hermes couriers. Whether you prefer calling them, emailing them, or using social media platforms, there are various ways to get in touch with them. If all else fails, their head office address is also available on their website.