How Do I Contact Hermes Courier?

If you’re looking to contact Hermes courier, there are several ways to get in touch with them. Whether you want to track a package, make a complaint, or inquire about their services, this guide will provide you with all the necessary information.

1. Contacting Hermes Courier Customer Service

The easiest way to contact Hermes courier is through their customer service team. You can do this by calling their dedicated helpline on 0330 333 6556.

This service is available from Monday to Saturday between 8 am and 8 pm, and on Sundays between 8 am and 6 pm. Alternatively, you can submit an online query by visiting their website and filling in the contact form.

2. Tracking Your Parcel

If you’re looking to track your parcel, you can do so by visiting Hermes’ website and entering your tracking number in the designated field. Once submitted, you’ll be able to see the latest updates on your package’s whereabouts.

3. MyHermes App

For those who prefer a more hands-on approach to tracking their packages, Hermes also offers a mobile app called MyHermes. With this app, you can keep an eye on your parcels’ movements right from your smartphone or tablet. The app is free to download from both the Apple App Store and Google Play Store.

4. Social Media

Another way to contact Hermes courier is through their social media channels such as Facebook and Twitter. They are active on these platforms and respond quickly to queries or complaints posted via social media.

5. Complaints Procedure

If for any reason you need to make a complaint about Hermes’ services or products, they have a dedicated complaints procedure that they follow closely. You can file a complaint by calling their customer service helpline, submitting an online query, or sending a letter to their head office.

Conclusion

In conclusion, there are several ways to contact Hermes courier. Whether you prefer to use their customer service helpline, track your parcel through their website or mobile app, or reach out via social media, they are always available to assist you. If you have any feedback or complaints about their services, they have a dedicated complaints procedure in place that will ensure your concerns are addressed.