Are you having trouble with a Hermes delivery or need to speak to someone from their customer service team? Don’t worry, there are several ways to contact Hermes and get the help you need.
Call Hermes Customer Service
One of the easiest ways to speak to someone from Hermes is by calling their customer service team. You can call them on 0330 333 6556. This number is available from 8 am to 8 pm Monday to Saturday and 8 am to 6 pm on Sundays.
Before you call, make sure you have the following information:
- Your tracking number
- The recipient’s name and address
- The sender’s name and address
When you call, you’ll be prompted to select from one of the following options:
- To track a parcel press one.
- If your parcel has not been delivered press two.
- If your parcel has been delivered but there is an issue press three.
Once you select an option, you’ll be connected with a customer service representative who will assist you with your query.
Live Chat
If calling isn’t your preferred method of communication, you can also chat live with a customer service representative on the Hermes website. Simply go to their website and click on “Help & Support” at the top of the page.
From there, click on “Contact Us” and then “Chat with us.” A live chat box will appear where you can type in your query.
Social Media
If neither calling nor live chat works for you, try reaching out to Hermes on social media. They are active on several social media platforms including Twitter and Facebook.
You can send them a direct message or leave a comment on one of their posts with your query. They usually respond within a few hours.
Conclusion
In conclusion, there are several ways to contact Hermes and speak to someone from their customer service team. Whether you prefer calling, live chat, or social media, you can get the help you need in a timely manner. Just make sure you have all the necessary information before reaching out to them to make the process as smooth as possible.