Are you wondering how to get in touch with Hermes customer service? Whether you have a question about your delivery or need to file a complaint, there are several ways to contact Hermes. In this article, we’ll go over the different methods you can use to reach out to Hermes.
Call Hermes Customer Service
One of the most straightforward ways to contact Hermes is by phone. You can call their customer service team at 0330 333 6556.
Keep in mind that their lines are open from 8 am to 8 pm on weekdays and from 8 am to 6 pm on weekends. When calling, be sure to have your tracking number or order details handy so that the representative can assist you better.
Email Hermes Customer Support
If you prefer written communication, you can also email Hermes customer support team at hermessupport@myhermes.co.uk. This option allows you to explain your query or issue in detail and attach any relevant files or images. However, it may take longer for them to respond compared to calling them.
Talk To Hermes On Social Media
Social media is another way of contacting Hermes. You can message them directly on Facebook or Twitter with your query or complaint. Their social media team is active from Monday through Friday between 8 am and 6 pm. Make sure that your message includes all necessary information like tracking numbers, order details, and any other relevant information related to your query.
Use The Live Chat Feature On The Website
Hermes also offers a live chat feature on their website that allows you to talk directly with one of their customer service representatives. To access this feature, go to the Hermes website and click on the “Help & Contact” link at the top of the page. From there, select “Live Chat” and follow the instructions to start your chat.
Write To Hermes Customer Service
Finally, if you prefer sending a letter, you can write to Hermes customer service at their headquarters:
Hermes Parcelnet Ltd.
Capitol House
1 Capitol Close
Morley, Leeds
LS27 0WH
However, keep in mind that this option may take longer for them to respond compared to other methods.
In Conclusion
In summary, there are several ways to contact Hermes customer service. You can call them, email them, message them on social media, use their live chat feature on the website or write to them. Depending on your preferred method of communication and urgency of your query or issue, choose the one that suits you best.