How Do I Complain to Hermes UK?

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If you have ever had an issue with a delivery from Hermes UK, you know how frustrating it can be. Whether your package was lost, damaged, or delayed, it’s important to know how to file a complaint with Hermes UK so that your issue can be resolved in a timely manner. In this article, we will go over the steps you need to take to make a complaint to Hermes UK and get the resolution you deserve.

Step 1: Gather Information

The first step in making a complaint to Hermes UK is to gather all of the relevant information about your delivery. This includes the tracking number, delivery address, and any other details about your package that may be helpful in resolving the issue.

Step 2: Contact Hermes UK

Once you have gathered all of the necessary information about your delivery, it’s time to contact Hermes UK. You can do this by phone or by email.

To contact Hermes UK by phone, call their customer service line at 0330 333 6556. If you prefer to make your complaint by email, you can send an email to customer.services@hermes-europe.co.uk.

Step 3: Explain Your Issue

When you speak to a representative from Hermes UK, make sure that you explain your issue clearly and concisely. Be specific about what went wrong with your delivery and what outcome you are hoping for. If possible, provide any evidence that may help support your claim (such as photos of damaged packages).

Step 4: Follow Up

After making your complaint to Hermes UK, it’s important to follow up regularly until your issue has been resolved. Keep track of any reference numbers or case numbers that may have been assigned to your case so that you can refer back to them if needed.

  • Tip: If you do not receive a satisfactory response from Hermes UK, you may want to consider filing a complaint with the relevant regulatory body.

Conclusion

Making a complaint to Hermes UK can be frustrating, but by following these steps, you can increase your chances of getting the resolution you deserve. Remember to gather all of the necessary information, contact Hermes UK by phone or email, explain your issue clearly and concisely, and follow up regularly until your issue has been resolved. Good luck!

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