If you’re reading this article, chances are you’ve had a negative experience with Hermes delivery. Whether your package was lost, damaged, or delivered to the wrong address, it’s important to know how to file a complaint with Hermes. Here’s what you need to know:
Step 1: Contact Hermes
The first step in filing a complaint with Hermes is to contact their customer service team. You can do this by phone, email, or live chat on their website. Be sure to have your tracking number and any other relevant information ready when you contact them.
Phone
To reach Hermes by phone, call their customer service line at 0330 333 6556. This line is open from 8am-8pm Monday-Friday and 8am-6pm on weekends.
Email
For email support, fill out the contact form on the Hermes website. You’ll need to provide your name, email address, phone number, and details about your complaint.
Live Chat
If you prefer live chat support, you can access it through the Hermes website. Look for the “Chat with us” button in the bottom right corner of the screen.
Step 2: Provide Details
Once you’ve contacted Hermes customer service, be prepared to provide as much detail as possible about your complaint. This might include:
- Your tracking number
- The date of delivery
- The recipient’s name and address
- Details about what went wrong (e.g. package was damaged, delivered to wrong address)
The more information you can provide, the better equipped Hermes will be to investigate your complaint.
Step 3: Escalate Your Complaint
If you’re not satisfied with the response you receive from Hermes customer service, you can escalate your complaint to a manager. Ask to speak to a supervisor or request that your complaint be forwarded to a higher level of management.
Step 4: File a Formal Complaint
If you’ve exhausted all other options and are still not satisfied with the resolution of your complaint, you can file a formal complaint with Hermes. This can be done through their website or by mail.
Be sure to include all relevant details and any supporting documentation (e. photos of damaged package).
In Conclusion
Filing a complaint with Hermes may seem like a daunting task, but it’s important to hold companies accountable for their mistakes. By following these steps and providing as much detail as possible, you increase your chances of having your complaint resolved in a satisfactory manner. Remember, stay calm and respectful when dealing with customer service representatives – they are there to help you!
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1. Collect Information
The first step in making a complaint is to gather all the necessary information about your order and the issue you faced.
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Before filing a complaint, make sure you have all the necessary information at hand.
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