Have you had a poor experience with Hermes UK and need to make a complaint? Don’t worry, you’re not alone.
Hermes UK is one of the largest courier companies in the country, but unfortunately, they don’t always get it right. In this article, we’ll guide you through the process of making a complaint to Hermes UK.
Step 1: Contact Hermes UK
The first step in making a complaint about Hermes UK is to contact them directly. You can do this by phone, email or through their website.
- Phone: You can call Hermes UK customer service on 0330 808 5456.
- Email: You can email Hermes UK customer service at hermessupport@myhermes.co.uk.
- Website: You can fill out a complaints form on their website at www.myhermes.uk/help-and-support/contact-us/complaints.
Tips for contacting Hermes UK
- Be specific: Make sure you have all the relevant details of your complaint ready before contacting them (such as tracking numbers, delivery addresses, and dates).
- Be polite: Remember that the customer service representative is there to help you and being rude or aggressive will not help your case.
- Be persistent: If you don’t get a satisfactory response from the first customer service representative you speak to, ask to speak to their supervisor or manager.
Step 2: Escalate your complaint
If you are not happy with the response from Hermes UK’s customer service team, you can escalate your complaint further. The best way to do this is to contact the Hermes UK head office.
- Address: Hermes UK, Capitol House, 1 Capitol Close, Morley LS27 0WH
- Phone: You can call the head office on 0113 397 6400
Tips for escalating your complaint
- Put it in writing: When you escalate your complaint, make sure you put it in writing (either by email or letter) so that there is a record of your complaint.
- Include all relevant details: Make sure you include all the relevant details of your complaint (such as dates, tracking numbers, and delivery addresses) in your written complaint.
- Be clear about what you want: Make sure you are clear about what you want Hermes UK to do to resolve your complaint (such as refunding your delivery charge or compensating you for any losses).
Step 3: Contact a third party
If Hermes UK still hasn’t resolved your complaint to your satisfaction, you can contact a third party such as Resolver or Citizens Advice. These organizations can provide free assistance and advice on how to resolve disputes with companies like Hermes UK.
Tips for contacting a third party
- Gather evidence: Make sure you have all the relevant evidence of your complaint ready when contacting a third party (such as emails, letters, and receipts).
- Familiarize yourself with the process: Make sure you understand the process for making a complaint through Resolver or Citizens Advice before contacting them.
- Be patient: Resolving a complaint through a third party can take time, so be patient and persistent.
Conclusion
Making a complaint about Hermes UK can be frustrating, but by following these steps and tips, you can increase your chances of getting a satisfactory resolution. Remember to be clear, concise, and polite when making your complaint, and don’t give up until you are happy with the outcome.