How Do I Complain About Hermes?

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If you’ve had a bad experience with Hermes delivery services, you may be wondering how to file a complaint. Fortunately, there are several ways to do so. In this article, we’ll discuss the steps you can take to complain about Hermes and get the resolution you deserve.

Step 1: Contact Hermes Customer Service

The first step in filing a complaint about Hermes is to contact their customer service department. You can do this by phone, email or live chat. Their customer service team is available seven days a week from 8 am to 8 pm.

If you’re not sure how to contact them, you can find their details on the official website. Once you’ve made contact with them, explain your situation clearly and calmly. Make sure to provide all relevant details such as tracking numbers and dates of delivery.

Step 2: Escalate Your Complaint

If your complaint isn’t resolved through customer service, it’s time to escalate the issue. You can do this by sending an email or letter of complaint to the company’s head office.

Make sure your letter is concise and clear, outlining the issues you faced and what steps have been taken so far. Include copies of any relevant documents such as receipts or tracking information.

Step 3: Seek External Help

If your complaint still hasn’t been resolved after contacting customer service and escalating the issue with head office, it’s time to seek external help.

One option is to contact Trading Standards. They are responsible for enforcing consumer protection laws in the UK and can investigate complaints against companies like Hermes.

Another option is Resolver.co.uk – an online platform that helps consumers resolve complaints with companies using legal methods.

Conclusion

Filing a complaint about Hermes may seem like a daunting task but it’s important to take action if you’ve had a bad experience with their services. The key is to remain calm, provide all relevant information and escalate the issue if necessary.

Remember, companies like Hermes have a duty to provide a reasonable standard of service, and if they fail to do so, you have a right to complain and seek resolution.

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