If you’ve received a damaged Hermes parcel, don’t worry – you can still claim for it. Here’s how:
Step 1: Check the Parcel
The first thing you need to do is check the parcel for any visible damage. Look for tears, dents, or any signs of tampering.
Step 2: Take Photos
If you find any damage, take clear photos of the parcel from different angles. Make sure the photos clearly show the damage.
Step 3: Contact Hermes
Contact Hermes customer service as soon as possible to report the damaged parcel. You can do this by calling their helpline or through their online chat service.
Provide Necessary Information
When contacting Hermes, make sure to provide all necessary information such as your full name, tracking number, and proof of purchase.
Explain the Situation
Explain the situation clearly and concisely to help them understand what happened. Be honest and accurate in your account of events.
Submit Your Claim
After providing all necessary information and explaining what happened, submit your claim for a damaged Hermes parcel.
Step 4: Wait for Response
Once you’ve submitted your claim, wait for a response from Hermes. They may request additional information or evidence to support your claim.
Step 5: Receive Compensation
If your claim is approved, you’ll receive compensation for the damaged parcel. The amount of compensation will depend on the value of the item and extent of damage caused.
- Note:
- If you’ve purchased insurance at the time of sending your package with Hermes then it would cover your damages accordingly.
- If you are not happy with their resolution then only escalate the matter further.
Conclusion
Claiming for a damaged Hermes parcel can be stressful, but it’s important to take action as soon as possible. By following these steps, you can increase your chances of receiving compensation for your damaged parcel.
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